You have questions about moving. We have answers
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When should I contact you if I need to re-schedule my move?
If for some reason you need to re-schedule your move please contact your United Moving Consultant as soon as possible to notify them of the change.

Do my appliances require special servicing?
Most appliances and mechanical equipment need to be prepared by a licensed professional before being moved. Your Moving Consultant can make these arrangements for you. It is important to remember that appliances or mechanical equipment not serviced by a professional travel at the owner's risk for internal damage. It is your responsibility to clean out the fridge and stove prior to servicing and to ensure all appliances are completely emptied.

When will the movers arrive on moving day?
On loading day, the Driver and his crew will arrive to wrap and prepare your furniture for loading, Your United Driver is a trained professional and is responsible for managing the loading and unloading of your shipment. Packing services shall not be commenced before 8:00 a.m.

Do I have to be present for all phases of the move?
It is recommended that you are present for all phases of the move. If you cannot be present during each step of the move you will need to sign off on who will responsible for overseeing each phase of the move.

Can my delivery date be guaranteed?
Yes. A delivery spread is calculated based on the weight of your shipment and the distance traveled. Your Moving Consultant strives to arrange delivery on the date your request. If delivery is delayed for any reason, beyond the guaranteed to you, United will reimburse reasonable expenses for food and accommodations until we deliver your shipment.

How does the driver keep track of my goods and the condition my goods are in before you move them?
All items in your home will be inventoried on load day. Each item is numbered and a brief description of the condition of the item is listed on an inventory of articles shipped.

What if for some reason I can't take delivery of my goods as scheduled?
In the event your shipment can't travel directly from origin to your new residence, United can arrange to place your belongings into storage until you are ready to receive them. United Movers are equipped with completely secure and clean warehouses. Storage is at an additional charge.

What can I expect on delivery?
Upon arrival at destination, the Driver will provide you with an Inventory Listing called a Bingo Sheet. The crew will call out the item number as they bring an item into the house. It is your responsibility to check off the item on the Bingo Sheet to ensure everything is accounted for. Any loss or damage should be noted on the Driver's copy of the Inventory Listing in the section called Exceptions on Delivery.

Will the movers place my furniture where I want it in my new home?
When your goods are delivered, they will be placed in the appropriate rooms of the home so that they are readily available for the owner's use.

Can I ride in the cab of the moving truck with the movers?
The Driver will be happy to show you around the truck before they begin loading it. However, due to insurance and liability issues you cannot ride in the cab of the truck.

Can the movers dispose of trash on moving day?
The packing crew will remove all the empty cartons and packing material debris from your residence before they leave.

Can the movers clean my home on moving day?
It is your responsibility to clean your home for moving day. The movers will remove any debris left from their packing material before they leave.

What should I do if something is damaged or lost during my move?
United Van Lines will take every precaution to transport your household goods without incurring damage. If a claim does arise, you can file your claim electronically through our website or alternatively, contact our office at 1-800-668-5544 and a claim form can be mailed to you.

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