Privacy Policy

United Van Lines acquires personal information when preparing proposals and/or performing moves. We know that customers care about how we deal with information. Accordingly, we have implemented a Privacy Policy to protect and govern the use of that information. United Van Lines (Canada) Ltd., and its Member companies comply fully with the Personal Information Protection and Electronic Documents Act.

First and foremost, we do not share the information received with anyone outside the United Member Community, unless it is directly related to the move (for example, for appliance servicing). If we do involve someone outside United, they are given only the information that is required for them to perform their part of the move. Within United, identifiable information is processed and stored in a secure and confidential database and is distributed only on a “need to know” basis for the smooth completion of your move.

For other purposes such as statistical analysis and marketing, only non-personally identifiable information is utilized unless you specifically authorize the use of such information. United and/or its Members will use information as needed for programs in which you participate, such as the AIR MILES® Rewards Program, and for follow up contacts. In addition, Loyalty Management Group, the AIR MILES® program provider has its own stringent Privacy Policy.

You may at any time ask that personally identifiable information not be used for the foregoing purposes. In addition, you may at any time inquire to determine what information we do have, and to request correction of any errors in it.